Frequently Asked Questions

General Information

  • Can my family visit the Museum if my child has not received the MMR vaccination?
    • CMOM strongly supports the US Center for Disease Control and Prevention and the New York City Department of Health (DOH) recommendations that all children receive the MMR vaccination. CMOM requests but does not require that guests are vaccinated; proof of vaccination is not needed to gain entry. CMOM–like a subway car, supermarket, doctor’s office, school, and even a sidewalk–is a public area often crowded with children. Parents must consider this when traveling with children under age one (the first MMR vaccine dose is administered between 12-15 months). For more information visit the
  • Are there any additional fees for performances, workshops and special exhibits at the Museum?
    • The cost of general admission includes access to all five floors of museum exhibits and CMOM daily programs. If you choose participate in Sue’s Tech Kitchen (2/23 & 2/24), there is a $5 per person fee to cover material costs.
  • May I re-enter the Museum after I leave?
    • Yes. At the Admission Desk guests are given a hand stamp that entitles them to re-entry for the day.
  • May I bring food and drinks into the Museum?
    • Food and beverages are not allowed inside the building. CMOM does not offer a cafeteria or a place to eat. There are several child-friendly restaurants in the neighborhood. The stamp you receive at admissions entitles you to leave for a meal and return to CMOM as many times as you like during the day. We have water fountains on the 3rd Floor and Lower Level. Babies and children under age four may use bottles and sippy cups.
  • When is the Museum store open?
    • The CMOM store is open from 10am to Museum closing on days when the Museum is open to the public.
  • When are Summer Hours? Is the Museum ever open on Mondays?
    • The Museum is open seven days a week during Summer hours. Summer hours begin in mid-June.
    • Summer hours run between mid-June and early-September.
      • Sunday – Friday. 10am – 5pm
      • Saturday, 10am – 7pm
    • The Museum is also open on these upcoming Holiday Mondays
        • Veterans Day: November 11, 2019
        • Winter Break/Hannukah: December 23, 2019
        • Winter Break: December 30, 2019
        • Dr. Martin Luther King Jr. Day: January 20, 2020
        • Midwinter Recess: February 17, 2020
        • Spring Recess: April 13, 2020
        • Memorial Day: May 25, 2020
  • Is the Museum open on any holidays?
    • The Museum is open for most holidays including the following:
      Veteran’s Day: November 11, 2019
      Midwinter Recess Monday/Hannukah: December 23, 2019
      Christmas Eve Day: December 24, 2019
      Midwinter Recess Monday: December 30, 2019
      New Year’s Eve Day: December 31, 2019
      Dr. Martin Luther King Jr. Day: January 20, 2020
      Midwinter Recess: February 17-21, 2020
      Spring Recess: April 9-17, 2020
      Memorial Day: May 25, 2020
    • The Museum is closed:
      Thanksgiving Day: November 28, 2019
      Christmas Day: December 25, 2019
      New Year’s Day: January 1, 2020
  • May I drop my child off?
    • Children must be accompanied at all times by an adult age 18 or older. If you are looking for a fun and educational place to drop your child off, CMOM offers several drop-off classes that you are welcome to enroll your child in.
  • Is there a children’s park or playground nearby?
    • CMOM is located between two great parks. Two blocks west is . Riverside Park’s entrance on 83rd Street has a beautiful playground and ample benches for picnics. Three blocks east of the Museum is where there are ball fields, fountains, playgrounds and plenty of space for picnicking.
  • Are there days when the Museum is open late?
    • We are open until 7pm on Saturdays.
  • How can I join your mailing list?
    •  You can or sign up at the Admissions Desk in the Lobby during your visit!
  • Where can I find a Museum directory?
    • Museum directories are posted next to and inside both elevators.
  • Does the Museum have a lost and found?
    • Most lost and found items are brought to the Admissions Desk. Items of value such as cell phones and cameras are brought to the fourth floor administrative offices for safe keeping.
  • Will CMOM donate a membership or free passes for my fundraiser?
    • CMOM recognizes that there are many wonderful organizations supporting children in the tri-state area. We are happy to donate a limited number of complimentary memberships and museum passes for fundraising purposes to local organizations each month.
  • Can my child have a birthday party at the Museum?
    • Yes! CMOM has a popular Birthday Party plan offering several options. Generally, parents should contact the Museum two to three months in advance to find out if their desired date is available. Learn more about birthday parties»
  • Are there volunteer opportunities at the Museum?
    • Volunteer interships are available for college students. Undergraduate and graduate students may intern in the Education, Development, or Exhibits Departments. Learn more about internships. CMOM occasionally has volunteer opportunities for adults in the areas of Development and Communications. Please contact info@famulsl.com if you are interested in learning more.
  • Is there a discount for people with disabilities?
    • CMOM is introducing a discounted rate for visitors with disabilities of $11. We are introducing this policy in order to provide better access to the museum for disabled persons. CMOM is a space for all families.
    • Personal care attendants accompanying people with disabilities do not pay admission.

Comfort and Safety Issues

  • Is the Museum wheelchair accessible?
    • CMOM has a ramp entrance and open lobby for free movement. The Museum is wheelchair accessible in all locations except the lower level of the Dynamic H2O exhibition. The elevator in the lobby allows for at least two wheelchairs, and can be locked off for multiple uses by a school group, etc. We are constantly striving to make CMOM as accessible as possible for children with disabilities and their families.
    • Please note, the CMOM does not charge admission fees for personal care attendants accompanying people with disabilities.
    • If you have questions or concerns about your child’s specific needs, please contact us at info@famulsl.com.
  • Do personal care attendants accompanying people with disabilities have to pay admission?
    • Admission to the Children’s Museum is free for personal care attendants accompanying people with disabilities.
    • If you have questions or concerns regarding this, please contact us at 212-721-1223 or email info@famulsl.com.
  • Are there doctors or nurses available at the Museum?
    • There are doctors on call for the Museum every day in case of an emergency.
  • Is there a diaper changing area in the building?
    • CMOM has changing tables in all its restrooms. Restrooms are located on the lower level and on the third floor. Health regulations require that diaper changing be done in restrooms only. Parents may not change their children outside of these areas.
  • Is there a place where I can breastfeed my child?
    • You are welcome to breastfeed anywhere in the Museum. For a quieter space, we suggest the fourth floor. If you have a special request, please ask our front desk or office staff and we will try and accommodate your request.
  • Why do I have to check my stroller?
    • A large number of strollers in the building would prevent a safe fire evacuation. The only strollers allowed are for children with special needs. Any stroller left in the lobby or found in the building without a special tag will be removed by the Museum. All strollers should be collapsible, and should be checked upon entry. If the stroller cannot be collapsed, CMOM reserves the right to store it in a safe outdoor area, weather permitting.
    • For a more enjoyable visit, skip the check line by leaving your strollers at home.
  • CLEANING POLICY: what are the Museum's cleaning procedures?
    • We are committed to keeping the Museum clean and safe for our visitors.
      Building cleaning procedures:
      • Museum staff are on-site during our operating hours to sanitize and clean the restrooms, common areas, and exhibit galleries including frequent cleaning of surfaces that hands touch to eliminate the spread of germs. We disinfect all hands-on items (i.e. door knobs, light switches, handles, etc.), and manipulatives such as plastic food, balls, etc. We use Green Cleaning Wipes, a non-toxic product commonly used in children’s museums. These wipes are also available on the floor for the general public to use at their discretion.
      • Deep cleaning, by a professional cleaning service, takes place when the Museum is closed. The floors are mopped and vacuumed, restrooms are cleaned and all surfaces are sanitized.
      • Staff is required to consistently wash their hands.
      • Hand sanitizer stations are located on each floor.
      • Our guests are welcome and encouraged to notify Museum staff if an area or object needs attention.
      Exhibition cleaning and repair procedures:
      • Our staff clean exhibition areas regularly throughout the day.
      • Dirty toys are regularly replaced with clean toys throughout the day.
      • Guests are provided with “Yucky Toy” bins for anything that might be dirty.
      • All hands-on items (stuffed animals, plastic food, balls, etc.) are sanitized regularly in a sanitizing machine. All surfaces that hands touch are cleaned to eliminate the spread of germs.
      • CMOM’s staff routinely inspect exhibit displays and interactives to insure the safe condition and durability of all elements.
      • Our guests are welcome and encouraged to notify Museum staff if an area or object needs attention.
  • When is the least crowded time to visit CMOM?
    • The quietest times to visit are usually weekday afternoons. The Museum can be busy on weekday mornings with self-guided school groups and younger children. Weekends are also a busy time with member families and new visitors. Holidays, summer, and exhibit opening times are our busiest times. Generally, the worse the weather, the busier we are.

Member Benefits

  • When do the membership changes take effect?
    • Membership changes will take effect on September 16, 2019.
  • Why is the membership program changing?
    • To thank you for providing essential support to keep CMOM a thriving NYC institution accessible to people of all means, we have new and improved benefits to enhance your experience. You will now have more access than ever to all of our exhibits, programs, exclusive member events and more!
  • If the membership levels are changing, what is my new membership category?
    • Family and Premium Family memberships remain at the same level.
    • The Community Champion level will now include all current Community Champions, VIP, and VIP Platinum memberships.
  • What happens if my current membership level is not included in the new levels?
    • Your current membership will automatically transfer to the corresponding level at no cost to you.
  • Will my membership benefits change?
    • Yes! Every membership level now has more members-only events, priority enrollment in classes, reserved seating at selected programs and more. For the full listing of benefits, please click here.
  • Do I need to do anything to transfer my current membership to the new program?
    • No. As long as your membership is current, your membership will automatically transfer to the corresponding level.
  • Will my membership card be valid if the membership name changes?
    • Absolutely! Your current cards will still be valid through their listed expiration date at the Museum and any reciprocal institutions. When you renew your membership we will send you an updated card with the new membership name.
  • How many people can come in with my membership?
    • Family Members can bring 2 adults and up to 4 children per household.
    • Premium Family Members can bring 3 adults and up to 6 children per household.
    • Community Champion Members can bring unlimited family and guests.
  • If I purchase an admission ticket to CMOM, can I apply its value towards the cost of a membership?
    • Yes. The amount paid for admission ticket(s) can be applied towards the cost of a membership. This can be done only in person on the day your ticket is valid. Please visit our admission desk with your receipt.
  • How can I update my mailing address or family caregiver?
  • How long does it take to receive my membership cards?
    • Please allow 2 to 4 weeks for delivery of membership cards from the date of purchase. We cannot expedite delivery. If you do not receive your cards within this time period, please contact membership@famulsl.com. All benefits are accessible from the date of purchase.
  • Do I need my membership cards to enter the Museum?
    • Membership cards are not necessary to access your benefits or enter the Museum. Members may always visit and shop without their cards. To do so, please check-in at our admissions desk with your Member ID number or name.
  • I have lost or misplaced my membership card。 Can I receive a replacement?
    • You can request a replacement card at our admissions desk and will need to confirm your current address. If you are not able to visit, you can request a replacement card by sending your Member ID number, name, and current address to membership@famulsl.com or by calling 212-721-1223 Monday through Friday between the hours of 9am and 5pm.
  • Why do I continue to receive renewal notices if I already renewed?
    • Due to processing time, renewal notices and payments may cross in the mail. If there is still concern about your renewal, contact membership at membership@famulsl.com or by calling 212-721-1223 Monday through Friday between the hours of 9am and 5pm.
  • Do I receive reciprocal benefits at other museums?
    • Yes. All members receive discounted admission to more than 200 children’s museums through the  (see where your membership takes you!)
  • Can I purchase a membership as a gift?
    • Yes, you can purchase a gift membership online, in person at our admission desk, or over the phone by calling 212-721-1223 Monday through Friday between the hours of 9am and 5pm.
  • My company has a matching gift program. Can I apply a matched gift towards the cost of a membership?
    • Matched gifts can be applied towards membership dues. If you have any questions, please call the Membership Department Monday through Friday between the hours of 9 am and 5 pm at 212-721-1223 or email membership@famulsl.com.
  • Can I purchase a membership for a library or for patrons of a library to use?
    • Yes, we do offer a membership specifically for libraries and their patrons. Visit our Library Membership page to learn more.
  • My company is a Corporate Member。 What benefits do I receive?
    • As a corporate member, employees and their families receive unlimited free admission, while providing essential support to keep CMOM a thriving NYC institution accessible to people of all means.
    • If your employer participates, consider upgrading your support to a Premium Family membership to enjoy full benefits at a special discounted price of $220 ($75 off a regular Premium Family Membership).

Programs and Classes

  • May I bring my child’s class in for a tour during school hours?
    • Yes. The Museum is closed to the public on Mondays so that school groups of 15 or more may receive guided tours of one exhibit plus enjoy a hands-on workshop. Groups of 15 or more wishing to visit the Museum Tuesday through Friday must make reservations and tour the Museum along with the public. Learn more about guided group visits»
  • Do I have to make reservations for a group?
    • Yes, groups of 15 or more must make a reservation. Ninety minute guided tours for these groups are arranged through the School Programs department. The reservation includes a tour of one exhibit and a hands-on workshop lead by a CMOM educator.  Learn more about guided group visits»
  • Are there classes for children?
    • Yes. The Museum offers popular parent/child, gentle separation and drop off classes for children from ages 6 months to 4 years. These classes emphasize art, music and early childhood development. There are also summer and after school programs for children from ages 4 and up.  Learn more about classes»
  • Can I volunteer at CMOM?
    • CMOM has volunteer opportunities for adults in the area of Development and Communications. Volunteer internships are also available for college students. Undergraduate and graduate students may intern in the Education, Development or Exhibits Departments. Learn more about internships»